At Weeks, we believe the difference between a good and great experience does not just rely on quality but also exceptional communication. We live and breathe the customer experience and do everything in our power to support every customer through their individual journey.
But, we don't expect you to take our word for it. Recently, we invited a group of customers on very different journeys to join Scott Cam for lunch and a chat where we dived into exactly what made their experiences great.
Ann Maree came with us with a vision and a budget to downsize to a home for her and her 21 year old son to share complete with enough space for her to include her dream sewing room. Ann Maree commented "Doing a lot of this on my own was terrifying (particularly the selections) but the team were all so supportive through the entire journey. In the end I found the whole experience extremely satisfying."
Wendy pursued a knockdown rebuild with Weeks. What was once her family home has been reinvented to continue the family legacy. Wendy grew up on the property that had been in the family since 1965. After purchasing it from her parents in 1992 and raising her own family there she decided to to build a comfortable home for herself and a second home as an investment for her children. Wendy says of her experience "I looked for about 15 years and never really felt comfortable but now I have the exact home I dreamed of. I feel like I'm living in a fancy homey hotel."
Georgia and Tom dived into their first home build after considering renovating. Georgia says "As a young couple, the idea of building a brand new beautiful home seemed impossible. We spoke to the team at Weeks who were able to find us a suitable House and Land package for us that worked to all of our specifications (and we were picky!!). It was pretty hard to even consider anything other than a brand new house after visiting a Weeks display and there was no way anyone could beat their attention to detail, kindness, and their ability to make our dreams feel so close to home."
Despite this being their first home building experience Ty & Sarah knew they needed more room for their growing teenage family. Taking the time to listen to their needs meant we were able to deliver the home of their dreams. Ty commented "If we chose to build again we'd want the exact same team to work with because they listened and treated us like human beings". "If we ever get the chance we'd do it again"!
Beau and Jenna built their dream Hamptons inspired home to enjoy for years to come with their beautiful family. Beau says "Its our forever home and we've fallen in love with it. The journey and service to get here was amazing and the quality of the finish was second to none!!! My wife and I highly recommend Weeks to all our friends and family"
Amy joined the Weeks family when she entered into her second home building journey to build her future family home with plenty of caution from a previous experience with another builder, needless to say this time around was much more enjoyable. Amy commented "My partner and I are over the moon, the quality and finishes exceeded our expectations. We had regular communication with Weeks, from start to finish, and we built trust"
You can read all of our reviews on the independent platform, Product Review. We do not incentivise these customers to write reviews, we simply ask them to share their experience.
